Surf Thru Express Car Wash

DO NOT SUPPORT THIS BUSINESS!!!! I would give zero stars if I could!! At around 6:00 PM I pulled in to the surf thru vacuum station and started to vacuum out my car with every intention of taking my car through the car wash as I always vacuum first…I have been going to this station regularly since it opened and am a paying customer. I was approached by a young man who stated that I could not use the vacuum because there's no guarantee that I would be washing my car after. I told him I always vacuum first and then wash. He said Im going to have to ask you to leave. I asked why and he said because the rules are wash first and then vacuum and he was afraid I wouldn't pay the two dollars to use the vacuum. Mind you...there are no signs that state these rules. I said well I'm going to finish my vacuum and then I will proceed to the car wash after. He said I'm going to stop you. I said really?? He said I'm calling the police and proceeded to call the police on me. I went home and told my husband what happened and he asked me to come with him to speak to the manager about the incident. There are no signs or instructions that state you must wash your car prior to vacuuming and there are no signs stating the vacuum costs anything. When my husband asked for the manager the kid told him that he was the manager. My husband asked for his bosses contact information and the kid stated that he doesn't give out personal information. My husband told the kid that what he did to me was wrong and the kid told him that I trespassed and then stole the use of his vacuum. My husband tried to pay him the 2.00 for the use of the vacuum even though it is free with car wash. He proceeded to call the police on my husband. My husband is a doctor and I am a nurse in town. Never in my life have I been treated like this and it is beyond inexcusable. As we were leaving another male employee came out and gave us the middle finger.

Beware... It scratches cars. I heard a scraping noise from inside the car wash and got out to find a scratch on my door from one of the brushes. I wasn't going to make a big deal out of this because I figured it wouldn't go anywhere but wanted to inform the attendant that one of their brushes may be having issues, just so they could check it out. Didn't seem to care. I'll be canceling my monthly membership.

I have really liked the convenience of this car wash. The people have been kind and happy. A gentleman hands the kids a lollipop and always has kind words. Sadly, had a very different experience on 8/16. I paid for a car wash on 8/15 but the equipment went down. I sat in line for 10 minutes and then told the attendant that I would come back when it was working. I asked how I get back through and he said to take my receipt to the cashier. Came back on 8/16 in the morning. The cashier, Adam said that since I left the property, they would not honor the car wash. I explained that their equipment was down. He said that was policy, if you leave the property, you lose the wash. I asked to speak to a manager, he said he was the manager. I asked for a number of someone above him that I could talk to, he said he could not give me a number or name. I pulled out my phone to look for a customer service number. I rolled up my window. He went and got Jaylee who knocked on my window and asked what my problem was. I explained it to him. He just started saying it was policy and "why you gotta be so rude" I said I wasn't being rude, I just don't understand how they won't honor a wash when their equipment was down and I couldn't get the car wash. He just kept saying you are so rude. I rolled my window up. He saw I was talking to someone (I was leaving a message for the customer service manager) and he knocked on my window again. I rolled the window back down and he said he was going to give me a car wash but I am so rude he didn't think I deserved it. Mind you, I hadn't even talked to him after he started the "you are so rude" comments. I just said, look, all I want is the car wash so please, just give me the car wash. He said again, you are so rude but he will give it to me anyway. Seriously!!.....A fun car wash with great vacuums but not worth the harassments from a few bad employees. And...I have not heard from the customer service manager. (eye roll)

Hands downs the best car wash in the Tri-Valley for self service. Most expensive package was $20 with all the bells a whistles getting the wash. You do your own vacuuming and can make us of an air hose to blow off water droplets missed by the air dryer. This gives you a streak-less shine and then you hit up your whip with a spray wax and buff with a rag. I always bring a helper (my wife) so I’m in an out in 30 minutes to an hour tops.